Xcel Energy has restored gas service to all but a handful of customers in Boulder County, but some residents said Monday the company could have done a better job of communicating over the weekend after service was cut off.

As of Monday afternoon, all but 17 of the 7,200 customers who lost natural gas over the weekend in Boulder County had their service restored, according to Xcel spokeswoman Michelle Aguayo.

Aguayo said crews had actually gotten down to those 17 customers by Sunday night but were still trying to work Monday to get in touch with the residents so they could get in to turn the gas back on.

"We made repeated attempts to contact the customers because we couldn't access those places," Aguayo said.

The Niwot and Gunbarrel areas lost natural gas service after an equipment failure early Friday at a regulator station near Niwot. The piece that failed regulates the flow of natural gas downstream to customers. When it failed, the regulator automatically shut down the flow of gas downstream from the regulator station.

Aguayo said Xcel will review both the equipment failure and the company's response.

"We're always going to look back and assess the process and the issue," Aguayo said.

Kirsten Barkmeier, who lost gas service at her place in Country Club Greens off 75th Street and Clubhouse Road, said she thought the roughly 300 Xcel workers restoring service to the homes did a good job responding, but she felt the company didn't communicate well with affected customers.

"It would have been nice to have more specific information about when they were going to be in different locations," she said.

Barkmeier said she first got a call at 10:45 p.m. Friday telling her crews were on the way, but she didn't get another call before they knocked on her door at noon Saturday to restore her natural gas.

"They just showed up at your door," she said. "The call told us to go somewhere warm, but then they say they could be there in a couple of hours."

So Barkmeier said while she had a hotel room, she slept in her living room to make sure she didn't miss the crews.

"I was pretty frustrated," she said. "It felt like a total breakdown of communication by Xcel."

Burt Steele, store manager of Niwot Market, also said he would have liked to see better communication from Xcel.

"I don't know what those guys were faced with, really, but it would have been nice to have a little more communication, a little more information," he said. "You just felt like you were on your own."

Barkmeier also said it would be nice if Xcel provided some financial compensation. She said she had to plug in space heaters and use a lot of electricity to keep her home inhabitable.

"My house got down to something like 30 degrees, and we used a lot of energy to bring it back to 38," she said. I think some compensation would be great."

Aguayo said Xcel will not be compensating for costs incurred because of the stoppage.

Steele said although business was a little slower while the gas was shut off, once it was turned back on he had a flood of people. He also said he didn't have any loss of product.

"I don't feel like they (Xcel) owe us anything," he said.

Contact Camera Staff Writer Mitchell Byars at 303-473-1329, byarsm@dailycamera.com or twitter.com/mitchellbyars.