Boulder's new city website should make it easier for residents to find city documents and report problems like potholes and broken parking meters.

Launched in late July, the new website includes a new constituent relations management tool called Inquire Boulder. It's a one-stop online shop for information about city services, and it's also available as a mobile app.

City residents don't have to know the right department or person to handle a complaint or answer a question. The software routes the question for them.

The "Inquire Boulder" tab is right on the homepage at Users don't have to navigate through the website to find it.

They can also see the answers to frequently asked questions from other users.

"It's a more efficient way for people to get that information to us," Boulder spokeswoman Jody Jacobson said.

The website has an updated look with more photos and videos, and it's more streamlined.

Jacobson said it went from 12,000 to 4,000 pages in the redesign, but none of the extra content will be missed.

"A lot of it was just old pages that were not being updated, but they were taking up space and search engine results," she said. "It was stuff like six-year-old press releases that we were still hosting."

The records of the City Council and the various boards and commissions are now searchable by keywords. Before, to find an old memo or report, you had to know the date of the meeting at which the information was presented.


And the Open Data catalog makes many types of city databases available to the public in machine-readable form.

Boulder got the content management system for the new website for free from the city of Arvada, which had recently updated its website, and then made the necessary changes to meet Boulder's needs.

Now both cities are sharing upgrades to the system with each other.

Inquire Boulder cost $19,000, and the graphic design cost $25,000.

Hosting Inquire Boulder costs the city $13,000 a year.

Jacobson said the new website has not been fully indexed by Bing yet, and Google just recently finished indexing the site. When that process is complete, the search function should work better.

And city officials want to know about bad links or any other problems with the site so they can fix it. The best way to let them know, Jacobson said, is through Inquire Boulder.